00:00:00/Support
How can we help?
A real person reads every message. Whether you’re evaluating Svid, setting up cameras, exploring a partnership, or hit a snag, we’re here.
Interested in becoming a partner?
Book a Google Meet with the founder — resellers, integrators, camera installers, or anyone who wants to build on Svid.
Book a Google MeetTech support & other enquiries
For tech support and everything else, use our Discord — the fastest way to get an answer from the team and the community.
Join the DiscordBefore you reach out
Many answers are already written up. Browse the guides for step-by-step help, solutions for how teams like yours use Svid, or the glossary to decode a term.
Get help faster
When you report a problem — in Discord or by email — it speeds things up if you can include:
- What you were trying to do and what happened instead.
- The camera, video or search involved, if relevant.
- A screenshot and the time it happened, if you can.
- Your browser or device (e.g. Chrome on Mac, or the iPhone app).
Security & privacy
Found a security issue, or have a question about how we handle your footage? Email [email protected] and read our privacy policy. Svid does no tracking and no facial recognition, by design.