00:00:00/Support
How can we help?
A real person reads every message. Whether you’re evaluating Svid, setting up cameras, or hit a snag, we’re here — and we usually reply within one business day.
Email us
Questions, bug reports, billing or account help — send it straight to the team and we'll get back to you.
[email protected]Book a call
Svid is self-serve, but if you'd rather talk something through first (cameras, checks, pricing), grab a time.
Pick a timeBefore you reach out
Many answers are already written up. Browse the guides for step-by-step help, solutions for how teams like yours use Svid, or the glossary to decode a term.
Get help faster
When you email us about a problem, it speeds things up if you can include:
- What you were trying to do and what happened instead.
- The camera, video or search involved, if relevant.
- A screenshot and the time it happened, if you can.
- Your browser or device (e.g. Chrome on Mac, or the iPhone app).
Security & privacy
Found a security issue, or have a question about how we handle your footage? Email [email protected] and read our privacy policy. Svid does no tracking and no facial recognition, by design.