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Terms of service

These terms govern your use of Svid. By creating an account, starting a demo, or using the service, you agree to them. Please also read our Privacy policy.

Last updated: 18 July 2026

The service

Svid (svid.ai) turns footage you provide (CCTV, uploads, video URLs, a live phone, or an IP camera) into searchable descriptions, with configurable checks that raise alerts and write reports. In these terms "we", "us", and "Svid" refer to the operator of svid.ai, and "you" means the person or organisation using the service.

Your account

  • You must provide accurate account information and keep your password secure. You are responsible for all activity under your account and for anyone you authorise to access it.
  • You must be at least 18, or the age of majority where you live, and using Svid for business or lawful personal purposes.
  • Demo accounts are temporary: demo footage and demo accounts are automatically deleted after a short period unless you convert to a full account. Converting keeps your footage.
  • You can delete your account at any time from within the app. Deletion permanently removes your footage and derived data.

Your footage and your responsibilities

You keep ownership of the footage you provide and everything the service derives from it for you. You grant us the limited rights needed to operate the service: to store, process, analyse, and display your footage back to you and the people you authorise.

You agree that you will only submit footage that you have the legal right to record and process. In particular you must:

  • Comply with all laws that apply to your cameras and recordings, including surveillance, data-protection, and consent requirements in your jurisdiction (for example signage where required, and rules about recording employees or the public).
  • Only connect cameras, streams, and URLs you own or are authorised to monitor.
  • Not use the service to stalk, harass, or unlawfully surveil any person, or to infringe anyone's rights.
  • Not attempt to probe, overload, or disrupt the service, resell it without our agreement, or use it to build a competing dataset.

We may suspend or terminate accounts that breach these terms or create risk for us, other customers, or the public.

Shared content: zero tolerance for objectionable content and abusive users

Some features let you publish content other people can see: public or unlisted shares of footage and clips, community checks, and their titles and descriptions. For everything visible to others, we operate a zero-tolerance policy: objectionable content and abusive behaviour are never permitted. That includes sexual or explicit material, any content sexualising or endangering minors, violence or threats, hate speech, harassment, spam, and anything unlawful.

  • Filtering. User-authored public text is screened before it is published.
  • Flagging. Every piece of shared content and every community check carries a report option: anyone viewing it, signed in or not, can flag it for review.
  • Blocking. You can block any account; its content disappears from your feeds instantly and the block is reported to us.
  • Enforcement. We act on reports of objectionable content within 24 hours, removing the content and ejecting the user who provided it. Accounts that post objectionable content or abuse other users are suspended.

What our AI does and doesn't do

Svid describes images, checks conditions on them, and embeds those descriptions so they can be searched. We do not perform facial recognition, build biometric profiles, or track individuals across cameras.

AI output is probabilistic. Descriptions, search results, alerts, and reports are best-effort assistance, not a guarantee: a check can miss an event or flag one that didn't happen. Svid is not a life-safety or emergency-response system and must not be used as your only safeguard against risk to people or property. Verify important findings against the underlying footage.

Credits and billing

  • Credits. Usage is metered in prepaid credits, bought as pay-as-you-go top-ups (minimum $5). Credits have no cash value, are not transferable, and (except where the law requires otherwise) are not refundable once purchased.
  • Top-ups and checks. Larger top-ups may include bonus credits at the rates shown in the app. Checks are free; you pay only for the analysis they run, at the rates shown in the app. There is no subscription and no recurring plan fee.
  • Storage. Keeping footage costs a small amount per gigabyte per month, for as long as you keep it. The rate, the size of your library, and the running total are shown on your account page, and the total is taken from your credits each time it reaches $2. Delete footage and the charge stops with it.
  • If a storage bill can't be paid. Your account pauses. Any credit you hold is put towards the bill, the remainder of that bill is written off, and the fee keeps running while the footage is still stored, so your balance goes negative. You then have 30 days to bring it back above zero. If you don't, your footage is deleted and what you owe is written off with it. Your account, checks, and settings remain. We warn you in the app, by email, and by push notification (when it pauses, a week before, and 2 days before), and adding credit at any point lifts the pause immediately.
  • Free credits. Promotional credits (the starting credit every new account receives, and the bonus for saving a card) may be changed or withdrawn.
  • Auto-refill is on by default. Your saved card is automatically charged the refill amount you set (default $10) in 2 situations: when your balance drops below the threshold you set (default $1), and when a storage bill falls due that your balance can't cover. In that case the same refill amount is charged straight away, whatever your threshold, so that footage is never put at risk over a small shortfall. You can change both figures, or switch auto-refill off, at any time in the app. With it off your card is never charged at all: processing simply pauses when credits run out, and an unpaid storage bill follows the rule above.
  • Stopping. There is nothing to cancel: with auto-refill off your card is never charged again, and any credits you've already bought remain on your account to spend, on analysis and on storing whatever footage you leave with us. If you want to stop entirely and keep the credit, delete your footage: nothing is charged for an empty library.
  • Payments are processed by Stripe. We don't store your card number.

Availability and changes to the service

We work to keep Svid fast and available, but the service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement. We may add, change, or remove features, and we may set or adjust technical limits (such as resolution, duration, or rate caps) to keep the platform healthy.

Intellectual property

We own the service (the software, models' orchestration, design, and content we provide), and you may not copy or reverse engineer it except where the law allows. You own your footage and your custom checks' conditions. Feedback you send us may be used to improve the product without obligation to you.

Limitation of liability

To the fullest extent permitted by law: we are not liable for indirect, incidental, special, or consequential losses, loss of profits, revenue, data, or goodwill, and our total aggregate liability arising out of or relating to the service is limited to the amount you paid us in the 12 months before the event giving rise to the claim. Nothing in these terms excludes liability that cannot be excluded by law.

Indemnity

You will indemnify us against claims arising from footage you submit without the necessary rights or consents, or from your breach of these terms or of applicable surveillance and data-protection law.

Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except where the law of your country of residence grants you mandatory consumer protections that apply instead.

Changes to these terms

We may update these terms from time to time. When we do, we will revise the "Last updated" date above and, for material changes, notify you. Your continued use of Svid after a change takes effect means you accept the updated terms.

Contact us

Questions about these terms? Email [email protected].

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