Hotel CCTV analytics: prove the work happened

A hotel runs on work nobody sees. Rooms serviced, floors mopped, function rooms reset, and when any of it is disputed (a guest complaint, a contractor invoice, a slip claim) the answer comes down to someone's word against someone's rota. The cameras watched all of it. Nobody has the hours to.

What Svid watches for in a hotel or venue

These run as checks, optional watchers over the same footage. You choose which cameras and folders Svid watches, so the lobby camera can watch for slip hazards while the corridor camera verifies housekeeping:

• Cleaning / Service Verification confirms the round actually happened on camera, which settles contractor disputes with a timestamp instead of a phone call.
• Slip Hazard Detection flags the wet floor or the dropped tray before it becomes a claim, not after.
• Kitchen Hygiene watches the kitchen the way a franchise audit would, so standards hold on the days nobody's visiting.
• Pest Watch reads the overnight footage for activity, so you have evidence before the EHO visits rather than a surprise when they do.
• Occupancy Compliance counts people against the limit you set for a room or floor and alerts when you're over it.
• Daily Summary is a report check: it reads the day across the cameras it covers and ends it with one email, the duty manager's whole shift in one place.

The kitchen ones earn their keep quietly. A single failed environmental-health inspection can close a food business on the spot (UK Food Standards Agency enforcement guidance), and the difference between a bad morning and a closure is often just knowing what actually happens overnight.

The price is based on your own usage for your setup, floored at $9 a month. Onboarding quotes it with the arithmetic shown on screen, side by side across all three watch levels, and each further check is priced in the Store from your own usage. Report checks like Daily Summary are the cheap end; they start at a $3 floor.

The slip claim, six months later

Claims rarely arrive the week something happens, and the average slip-and-fall claim settles above $20,000 (National Floor Safety Institute); timestamped footage of the hazard, or its absence, decides most of them. When one lands months on, the footage is searchable in plain English: type “someone slipped in the entrance” and the moment is on screen in seconds, rather than a day of scrubbing through exported files. Alerts work the same way in the moment, on screen, by email or as a JSON webhook into whatever the building already runs.

Getting started

Create an account at app.svid.ai, answer four questions about the property, and the price appears with its derivation before you pay. Point Svid at the RTSP feeds from your existing recorder, choose the cameras and folders it watches, and the first daily summary lands that evening. No proprietary hardware, and nothing on the walls changes.

Can it prove a room or area was actually cleaned?

It can show the round happened: Cleaning / Service Verification logs when cleaning or service activity took place on each camera it runs on, with the footage behind each entry. That tends to end rota-versus-invoice arguments quickly.

Would it have caught the wet floor before the guest slipped?

If a camera could see it, Slip Hazard Detection flags it as the frames come in, which gives staff a chance to act first. It can't promise every slip gets prevented, and we won't pretend otherwise; what it removes is the hazard nobody noticed for an hour.

Can it help before an environmental health inspection?

That's what Pest Watch and Kitchen Hygiene are for. Pest Watch reads the overnight footage and flags activity, so the pest-control conversation starts from evidence, and Kitchen Hygiene watches the standards an audit would check. Neither makes you compliant; they make sure you find out first.

How does the daily summary work and who receives it?

Daily Summary is a report check: it reads the day's footage across the cameras it covers and sends an end-of-day email recapping everything that mattered. It can land with the duty manager, the facilities lead or both.

Do we have to put anything new on the walls or replace our CCTV?

No. Svid reads the RTSP feeds your recorder already produces, or exported files if you'd rather trial it on last month's footage. There's no proprietary hardware involved.